SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lady Liking (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ladyliking.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived in 13 days in Kiev on a new mail with SMS alert. Packed normally. Stockings stretch well, fit both thin and full. Rhinestones are glued well, hold, during fitting did not fall off. The grid is dense, the pattern is beautiful. Stockings do not slip. There is one minus, very dense elastic bands and seams on elastic bands instead of silicone, when I put on stockings because of the rubber bands width of one and a half centimeters on the legs are unnatural cavities, which affect the appearance... Otherwise satisfied.
The parcel received the goods is happy
I recommend it stretch a lot
Cool!!! Soft to the touch beautiful in appearance.
I liked it very much, everything is in order and with the size too, the weight of 90 kg and the height of 167 came well, very well stretch, pebbles do not fall off. Seller recommend
Product is very beautiful but shipping took the maximum time arriving on the last day of the allowed time. I would however recommend buying this as despite the wait the stockings look amazing and I am very happy with the product.
Stockings are exactly as in the picture. A lot of pebbles. Thank you.
Excellent, beauty, very satisfied, Super!!!
Fits the description and despite being one size fits all and looks good for tall people
Very good product
All at the highest level!!! I did not expect that they are so cool
Size by 175 cm. Growth is good.
Without silicone, and so good)))
the glitter looks nice, fits well thanks